CONTACTING CUSTOMER SERVICE

Y-3store.adidas.com Customer Service can be reached at 1-866-9-SHOP-Y3 (974-6793). Customer Service representatives are available Monday-Friday from 11:00 a.m. to 6:30 p.m. E.S.T., not including federal holidays. Customer Service can also be reached via e-mail at Y3store@adidas.com. Please allow up to three business days for a response to your e-mail.

SHIPPING METHODS, OPTIONS & RATES

Y-3store.adidas.com can ship anywhere in the U.S. including Alaska and Hawaii. All packages are shipped via UPS and require a signature upon delivery. Y-3store.adidas.com charges flat shipping rates per delivery method. We regret that we do not accept nor ship orders outside of the U.S. Under no circumstances are shipping charges refunded. Rates are as follow:

STANDARD SHIPPING (UPS Ground; 4-7 Business Days): $5.00
Most products may be shipped to the 50 United States via UPS Ground service. All packages require a signature upon delivery. You can expect your order to arrive within 4-7 full business days. Business days are Monday-Friday, excluding federal holiday closures, within the United States. We regret that we do not ship out orders on Saturdays, Sundays and federal holiday closures.

EXPRESS SHIPPING (UPS 1-2 Business Days, not including weekends or holidays): $30.00
Most products may be shipped to the 50 United States via UPS Next Day or 2nd Day service. All packages require a signature upon delivery. You can expect your order to arrive within 2 full business days. Business days are Monday-Friday, excluding federal holiday closures, within the United States. We regret that we do not ship out orders on Saturdays, Sundays and federal holiday closures.

Each shipping method has its own restrictions and charges that will be applied to your order. At checkout, you will be prompted to choose a shipping method for your product(s). Your total shipping charges will automatically compute during checkout prior to the completion of your order. Rates that are per address, should you choose to ship your order to more than one address, will be charged accordingly. If you choose the second business day shipping method, your order must be received and clear credit authorization by 12:00 p.m. (noon) EST or your order may not be processed until the following business day. Business days are Monday-Friday, excluding federal holiday closures, within the United States.

If you have questions regarding our policy or shipping methods, send us an e-mail at Y3store@adidas.com or call Customer Service at 1-866-974-6793. Customer Service representatives are available Monday-Friday from 11:00 a.m. to 6:30 p.m. E.S.T., excluding federal holiday closures, within the United States.

ORDERS OUTSIDE OF THE U.S.

We regret that we do not ship to international addresses at this time. Please note that we do not accept internationally-based credit cards. To locate a Y-3 retail store or authorized dealer in the U.S. or abroad, please contact our Customer Service department via e-mail at Y3store@adidas.com or call us at 1-866-974-6793.

Customer Service representatives are available to assist you Monday-Friday from 11:00 a.m. to 6:30 p.m. E.S.T., excluding federal holidays, within the U.S.